Frequently Asked Questions
Welcome to the KNOXX FAQ - your go-to for all things jewelry care, orders, shipping, and more.
PRODUCTS & MATERIALS
What materials do you use?
We use premium-grade 316L stainless steel, PVD gold plating, and 925 sterling silver - all hypoallergenic, tarnish-resistant, and made to last.
Is your jewelry waterproof?
Yes - all our stainless steel and PVD gold pieces are waterproof and sweatproof. Our 925 silver pieces are water-resistant but should be kept dry to maintain shine.
Will my jewelry tarnish?
Our stainless steel and PVD-coated pieces won’t tarnish or rust. Sterling silver may oxidize over time but can easily be cleaned with a soft cloth.
RETURNS & EXCHANGES
Do you accept returns?
Yes - we accept returns within 14 days of delivery for unworn items in original packaging. Return shipping is the customer’s responsibility.
Can I exchange an item?
We currently do not offer direct exchanges. Please return the item for a refund and place a new order.
JEWELRY CARE
How do I care for my jewelry?
- Keep dry
- Remove before workouts, showers, or swims
- Wipe with a microfiber cloth
- Store in a pouch or box away from sunlight
Your story is just getting started. Protect your armor.
SHIPPING & DELIVERY
Where do you ship from?
All orders ship from Toronto, Canada.
Do you ship internationally?
Currently, we ship to Canada & the US.